Please note: This review reflects information we gathered on the date it was researched and may now be out of date. Providers frequently change their pricing, plans, medications, and policies. Any ratings, reviews, and customer feedback are gathered from publicly available online sources and may have since changed or no longer be accurate. Always do your own research and confirm the latest details directly with the provider before making any decision.
Ulta Beauty Review
GLP-1 hair shedding is in the drug labels — 7.1% of women on tirzepatide. It is also self-limiting, and nothing in this shop treats it. Here is what Ulta can and cannot do.
Ulta Beauty
Cosmetics, Not TreatmentSolid retailer: NASDAQ-listed, $12.4bn net sales for the year to 31 January 2026 and $2.80bn of shareholders' equity, so gift cards and points are safe. BBB A+, accredited since March 2024, 36 years trading, 1,500-plus stores, support published 7am-11pm CT daily — and returns accepted on gently used product, which cosmetics genuinely needs.
Know before you buy: the refund window is 30 days, not 60 — days 31 to 60 are merchandise credit only. Any return needs a government-issued physical ID. And salon wigs and hair extensions cannot be returned at all, which is exactly what someone shedding hair buys on impulse — for a condition that usually resolves by itself.
Checked on 8 August 2026. Trustpilot sits at 1.7 across 2,191 reviews, but the profile is unclaimed and self-selected against 46 million rewards members — read the themes (online orders, hard-to-reach support), not the number. Net income has fallen two years running, $1.29bn to $1.20bn to $1.15bn: margin compression, not distress.
Affiliate disclosure: GLP1Drugs.org earns 1% if you buy through the links on this page — the lowest rate in our queue, roughly 40 cents on a $40 order. We have almost no financial stake in what you decide here, and this page is written accordingly. Verified 8 August 2026.
Visit Ulta BeautyOur Top Recommended Provider: CoreAge Rx
After reviewing dozens of GLP-1 telehealth providers, CoreAge Rx is the one we recommend most. CoreAge Rx is one of our partners — read on for why we recommend them:
Flat-Rate Pricing
Same cost at every dose level — no price jumps as you titrate up.
Verified Pharmacies
US-licensed physicians and NABP-verified 503A compounding pharmacies you can trust.
Everything Included
Medication, supplies, free shipping, and ongoing clinical support — no hidden fees.
Active Community of Members
Ask questions, share progress, and get answers from other patients on the same journey — alongside ongoing clinical support from your care team.
7.1%
Women On Tirzepatide, Hair Loss
30
Days For An Actual Refund
$12.4bn
Net Sales, FY To Jan 2026
1%
Commission This Pays Us
What We Verified
From Ulta's SEC annual report filed 26 March 2026, its own guest services and rewards pages, the BBB profile and Trustpilot, on 8 August 2026.
Hair Shedding On A GLP-1 Is Real And In The Labels
Wegovy's trials reported alopecia in 3% of adults against 1% on placebo. Zepbound's pooled obesity trials reported 4-5% by dose against 1% — and 7.1% of women against 0.5% of men, which is the demographic that shops here
But It Is Telogen Effluvium, And It Resolves
The mechanism attributed in the evidence is shedding triggered by rapid weight loss and reduced nutrient intake, not damage to the follicle. It is self-limiting once weight and nutrition stabilise. No product in this shop treats it
The Refund Window Is 30 Days, Not 60
Ulta's own policy: most new or gently used product can be returned within 30 days for a refund to the original payment. Returns from 31 to 60 days get merchandise credit only. The widely repeated '60 days' is store credit
Gently Used Is Genuinely Returnable
The policy explicitly covers 'new or gently used products', which matters for cosmetics — you can return something that did not suit you. Promotions and coupons applied at purchase are prorated out of the refund, including loyalty points
Salon Wigs And Hair Extensions Cannot Be Returned
Buried in the exclusions and directly relevant here: 'Wigs and hair extensions purchased through an Ulta Beauty salon… cannot be returned.' That is precisely what someone shedding hair might buy on impulse
Financially Solid, With Margins Slipping
Net sales $12.4bn, up 9.7%, and $2.8bn of shareholders' equity — gift cards and points are safe here. But net income fell for a second year running, $1.29bn to $1.20bn to $1.15bn, with net margin down from 11.5% to 9.3%
What A Beauty Shop Can And Cannot Fix
Two GLP-1 side effects send people to the cosmetics aisle. Only one of them has anything for sale here, and it is camouflage.
| Problem | What It Actually Is | Sold At Ulta? | What Helps |
|---|---|---|---|
| Hair shedding | Telogen effluvium from rapid loss and low intake — self-limiting | Camouflage only: volumisers, fibres, styling | Protein, ferritin check, slower loss, time |
| Facial volume loss | Lost subcutaneous fat — a structural change, not a surface one | No — nothing topical replaces fat | A clinician: fillers or fat transfer, or slower loss |
| Skin texture, ageing | Genuinely responsive to topical treatment | Yes — sunscreen and retinoids | Daily sunscreen; a retinoid if tolerated |
| Wigs & extensions | A large purchase at the point of most distress | Yes, via the salon | Sleep on it — salon-bought ones cannot be returned |
The protein that protects your hair is the protein that protects your muscle — in the STEP 1 body-composition analysis roughly 45% of the weight lost was lean tissue. Our side-effects guide covers hair shedding alongside the rest, and our provider rankings cover prescribers who will actually discuss your rate of loss with you.
Pros & Cons
Pros
- ✓Ulta Beauty, Inc. is a NASDAQ-listed company filing audited accounts — net sales of $12.4 billion for the year ended 31 January 2026, up 9.7%
- ✓Shareholders' equity of $2.80 billion on $7.0 billion of assets, so gift cards, credit balances and rewards points carry very little counterparty risk
- ✓BBB rated A+ and accredited since 29 March 2024, with 36 years in business and a published toll-free number
- ✓Founded in Illinois in 1990 and operating more than 1,500 US stores, so there is a physical counter where a return can be handled in person
- ✓Returns accepted on new or gently used product — unusually fair for cosmetics, where you cannot know if something suits you without opening it
- ✓Damaged items can be returned or exchanged in store with a receipt, or mailed back with Guest Services help
- ✓Support channels are published with hours: chat and phone 7am to 11pm CT seven days a week, plus text and email
- ✓Ulta Beauty Rewards is free to join, gives $5 on joining, earns points on every dollar and includes birthday perks, with 46 million members
- ✓Roughly 950 square feet of the typical 10,000 square foot store is a full-service salon, so professional advice is available in person
- ✓Marketplace purchases from third-party sellers get a longer 60-day window and use Happy Returns for box-free drop-off
- ✓Points are valid for at least one year, and the company defers gift card revenue until redemption rather than booking it upfront
Cons
- ✕Nothing sold here treats GLP-1 hair shedding — the evidence points to telogen effluvium from rapid weight loss, which resolves on its own
- ✕Nothing sold here reverses facial volume loss either, because that is lost subcutaneous fat, not a skin-surface problem
- ✕The refund window is 30 days; days 31 to 60 give merchandise credit only, which is not what most shoppers assume
- ✕Any return requires a government-issued physical ID plus a phone number or email, and Ulta reserves the right to limit returns
- ✕Promotions, discounts and coupons applied at purchase are prorated and deducted from refunds, including loyalty points
- ✕Wigs and hair extensions bought through an Ulta salon cannot be returned at all — the exact impulse buy a shedding customer might make
- ✕Intimate wellness devices cannot be returned, and Mini Brands capsules must be unopened and sealed
- ✕Trustpilot rates it 1.7 out of 5 across 2,191 reviews, with complaints centring on online orders and unreachable support
- ✕That Trustpilot profile is unclaimed, so there is no company response and no invitation programme — treat it as a complaint channel, not a satisfaction score
- ✕Net income has fallen two years in a row while sales grew, with net margin down from 11.5% to 9.3%
- ✕The student page promises 'exclusive perks' by email 'when available' but states no actual discount rate
- ✕Mail returns must be shipped ground-only, and aerosols or flammable products carry hazardous-materials shipping rules
- ✕Commission here is 1%, the lowest rate in our queue, so this page is close to unpaid work either way
Our Verdict
3.7 / 5 — a sound retailer that sells cosmetics, reviewed on a site where people arrive looking for a cure it does not stock.
On the retailer itself there is not much to argue with. Ulta Beauty, Inc. is NASDAQ-listed and files audited accounts: net sales of $12.4 billion for the year ended 31 January 2026, up 9.7%, comparable sales up 5.4%, net income of $1.15 billion and shareholders' equity of $2.80 billion. It has been trading for 36 years, holds an A+ BBB rating and has been accredited since March 2024, runs more than 1,500 US stores with a salon in the typical location, publishes chat and phone support from 7am to 11pm CT seven days a week, and has 46 million rewards members through whom roughly 95% of its sales flow. Its return policy accepts new or gently used product, which is the right policy for cosmetics and one many competitors refuse. If you want to buy makeup, sunscreen, shampoo or a haircut, this is a legitimate place to do it and your gift card is safe.
The reason readers of this site end up here is different, and it deserves a straight answer. Hair shedding on these drugs is real and documented: Wegovy's trials reported alopecia in 3% of adults against 1% on placebo, and Zepbound's pooled obesity trials in about 4% to 5% by dose against 1%, with roughly 7.1% of women affected against 0.5% of men. But the mechanism attributed in that evidence is telogen effluvium driven by rapid weight loss and reduced nutrient intake, not damage to the follicle — which means it is a whole-body signal that no topical product addresses, and which also means it is self-limiting and usually recovers once weight and intake stabilise. Volumisers and fibres are honest camouflage and can genuinely help you feel better in the meantime. They are not treatment. The same applies to facial volume loss, which is lost subcutaneous fat: no cream replaces it, and the interventions that do are a clinician's, not a cashier's. Buy sunscreen and a retinoid here for what they actually do.
Three specifics to hold on to before you spend. The refund window is 30 days, not the 60 that circulates widely — days 31 to 60 give merchandise credit only. Any return requires a government-issued physical ID plus a phone number or email, and promotional value including loyalty points is prorated out of refunds. And the exclusion that matters most on this site is buried in a long list: wigs and hair extensions bought through an Ulta salon cannot be returned. That is a significant purchase, frequently made at the point of maximum distress, for a condition that in most cases resolves within months. Sleep on it. On Trustpilot's 1.7 across 2,191 reviews: the profile is unclaimed, so it collects complaints rather than measuring satisfaction, and 2,191 reviews against 46 million members is not a sample. Read the themes instead — online orders and hard-to-reach support — and buy in store where you can.
So: shop here for cosmetics and get your ferritin checked somewhere else. Eat enough protein, talk to your prescriber about your rate of loss, and give the shedding time — that is the intervention with a mechanism behind it. This programme pays us 1%, about 40 cents on a $40 basket, which is the lowest rate in our queue and means we have essentially nothing riding on whether you buy. That felt like the right page to write plainly.
Visit Ulta BeautyFrequently Asked Questions
Why is a beauty retailer on a GLP-1 site at all?
Because two of the most-searched side effects of these drugs are cosmetic, and this is where people go looking for a fix. The first is hair loss, and it is documented rather than anecdotal: Wegovy's clinical trials reported alopecia in 3% of adults taking it against 1% on placebo, and 4% against 0% in adolescents aged 12 and over. Zepbound's pooled obesity trials reported hair loss in about 4% to 5% of patients depending on dose against 1% on placebo, with a striking sex difference — roughly 7.1% of women against 0.5% of men. That last figure is why this review exists on this site: the people most likely to experience this side effect overlap heavily with the people most likely to be shopping at Ulta. The second is the facial change popularly called 'Ozempic face', which is the visible consequence of losing subcutaneous fat from the cheeks and temples during rapid weight loss. Both send people to the beauty aisle. Our job here is to tell you honestly what a beauty retailer can and cannot do about either, because a $40 serum bought in the wrong belief is worse than no purchase at all — and because we earn 1% either way, which is not enough to make us pretend otherwise.
Will any shampoo or serum stop GLP-1 hair loss?
No, and understanding why should save you money. The pattern described in the evidence is telogen effluvium: a large proportion of hair follicles shift prematurely from the growing phase into the resting phase and are shed two to three months later. The trigger is generally attributed to the rapid weight loss and reduced nutrient intake rather than to direct toxicity of the drug to the follicle — which is why the same shedding is well described after other rapid weight loss, after childbirth, after major illness and after significant stress. Two consequences follow. First, this is a whole-body signal, not a scalp-surface problem, so a topical product cannot address the cause. Volumising shampoos, thickening sprays and fibre powders make remaining hair look fuller, which is legitimate camouflage and can genuinely help how you feel — but they are cosmetics, not treatment, and buying them under the impression they will regrow hair sets you up for disappointment. Second, and more encouraging: telogen effluvium is self-limiting. Once weight loss slows and intake is adequate, follicles typically re-enter the growing phase and density recovers over a period of months. The single most useful thing to know about GLP-1 hair shedding is that in most cases it stops by itself.
So what actually helps with the hair loss?
Things that mostly are not sold in a beauty shop, which is the honest answer. Because the mechanism runs through rapid loss and inadequate intake, the interventions with a rationale behind them are nutritional and medical, and they belong with your prescriber rather than a shop assistant. Adequate protein matters, and it matters anyway — in the STEP 1 body-composition analysis roughly 45% of the weight lost was lean tissue, so the protein you need to protect muscle is the same protein your hair needs. Iron status is worth checking specifically: ferritin is commonly implicated in hair shedding in women, and it is a simple blood test rather than a guess. Zinc, vitamin D and overall calorie adequacy are worth reviewing with your clinician too, particularly if your intake has dropped sharply because food has stopped appealing. Slowing the rate of loss — which may mean a slower dose escalation — is a conversation to have with your prescriber if shedding is distressing you. Topical minoxidil has an evidence base in other forms of hair loss and is available over the counter, but whether it is appropriate for you is a question for a pharmacist or clinician, not for us. What we would not do is buy a biotin supplement on the assumption of a deficiency you have not been tested for. And if shedding is patchy rather than diffuse, or comes with scalp symptoms, that needs a doctor, because it may not be telogen effluvium at all.
What about 'Ozempic face'?
Skincare cannot fix it, and it is worth being blunt because a lot of money gets spent here. The facial change people describe is a loss of volume: fat pads in the cheeks, temples and around the mouth shrink along with fat everywhere else, and because facial skin does not retract as quickly as the volume beneath it disappears, the result reads as hollowing and laxity. That is a structural change, not a surface one. No cream, serum, oil or LED mask replaces lost fat, and any product marketed to you on that basis is overpromising. Well-formulated skincare has real if modest benefits for texture, hydration and photoageing — a sunscreen you use every day and a retinoid, if your skin tolerates it, are the two things with the strongest evidence behind them, and both are sold here at reasonable prices. Just buy them for what they do. The options that genuinely address volume are medical: dermal fillers or fat transfer performed by an appropriately qualified clinician, which is a consultation and not a shopping trip, and which carries its own risks. The other lever is the rate of loss itself, since slower weight loss gives skin more time to accommodate — again a prescriber conversation. We would rather you knew all this before spending $150 on a firming range.
Is Ulta a financially safe place to buy a gift card or hold points?
Yes, and we checked the filings rather than assuming. Ulta Beauty, Inc. is listed on NASDAQ and files audited accounts. Its annual report for the year ended 31 January 2026 shows net sales of $12.4 billion, up $1.1 billion or 9.7%, driven by comparable sales up 5.4% along with the acquisition of Space NK and new stores. Net income was $1.15 billion, and total shareholders' equity stood at $2.80 billion against $7.0 billion of total assets. For the specific question of whether a gift card, a credit balance or a rewards balance is safe, that is a comfortable picture — a company with $2.8 billion of equity and over a billion in annual profit is not one whose gift cards are at risk, which is not something we can say about every brand we review. Two honest caveats. Net income has now declined for two consecutive years, from $1.29 billion to $1.20 billion to $1.15 billion, with net margin falling from 11.5% to 9.3% even as sales grew — that is real margin compression from competition and promotion, though it is a long way from distress. And rewards points are 'valid for at least one year', so they do expire; if you have a balance, spend it rather than saving it indefinitely.
What is the return policy exactly?
Better than average on condition, shorter than people think on timing. Read from Ulta's guest services pages on 8 August 2026: you can return most new or gently used products within 30 days of the original purchase date for a refund to the original form of payment. Returns made from 31 to 60 days after purchase are eligible for merchandise credit rather than a refund. That distinction matters, because '60 days' circulates widely as Ulta's return window and the second month gives you store credit only. The genuinely good part is 'gently used' — you can open a foundation, decide the shade is wrong, and take it back, which is exactly the flexibility cosmetics needs and which many retailers refuse. Returns must include all original components, and proof of purchase is required unless Ulta can verify the purchase in its system. Note one unusual requirement: the policy states Ulta requires a government-issued physical ID and either a phone number or email for any return, and reserves the right to limit returns where it suspects abuse. There is also a claw-back clause worth knowing: promotions, offers, discounts and coupons applied at the time of purchase are prorated and deducted from refunds or credits, including loyalty points. Mail returns go to the Ulta.com Return Center at 925 Belle Lane, Bolingbrook, IL 60490, must ship ground-only, and aerosols or flammable products are subject to hazardous-materials rules. Marketplace items from third-party sellers get 60 days and use Happy Returns. The policy text we read did not state whether return postage is free, so confirm that when you start a return.
What can't be returned?
One exclusion matters far more than the others for readers of this site. The policy states that wigs and hair extensions purchased through an Ulta Beauty salon cannot be returned. Think about who buys those: someone whose hair has visibly thinned, often in the first few distressing months, frequently on the spot after a salon conversation. That is the least reversible purchase in the shop and it is being made at the moment of least clear thinking, for a condition that in most cases resolves by itself within months. If you are shedding on a GLP-1, this is the purchase to sleep on. Also excluded: intimate wellness devices cannot be returned, and Mini Brands capsules must be unopened and sealed to qualify. Two general limits round it out. You may not return a product in order to repurchase it with a coupon or points applied — Ulta states this explicitly. And a service fee applies to any cheque returned unpaid by the bank, with a 10-day waiting period on those returns. None of this is unusual for a large retailer, and Ulta does publish it all rather than hiding it. But the wig and extension exclusion, sitting where it does in a long list, is the one we would want a reader to see before walking into a salon in month three of treatment.
Why is Trustpilot 1.7 when the BBB gives it an A+?
Because the two are measuring different things, and neither number should be taken at face value. The Better Business Bureau rates Ulta Beauty, Inc. A+ and has accredited it since 29 March 2024, listing 36 years in business — that reflects complaint handling and responsiveness through the BBB's own process. Trustpilot shows 1.7 out of 5 across 2,191 reviews, and the crucial detail is that the profile is unclaimed: Ulta is not managing it, not responding, and not sending review invitations to ordinary satisfied customers. What you get on an unclaimed profile is self-selected, and the people motivated to seek out a review site are overwhelmingly the ones with a problem. Against 46 million rewards members and approximately 95% of sales coming from those members, 2,191 reviews is a vanishingly small and heavily skewed sample. So do not read 1.7 as a satisfaction score. Do read the themes, because they are consistent and actionable: Trustpilot's own summary of 287 recent reviews cites poor customer service with representatives described as unhelpful and difficult to reach, alongside significant problems with online orders including long delays, items never arriving and wrong products sent. The practical translation is that the in-store experience and the e-commerce experience are not the same product. Buy in store where you can, keep your order confirmation if you buy online, and note that Ulta publishes chat and phone support 7am to 11pm CT, seven days a week.
Is the rewards programme or the student discount worth it?
The rewards programme is worth joining and the student offer is too vague to plan around. Ulta Beauty Rewards is free, gives $5 for joining, earns points on every dollar spent, includes birthday perks, and has tiered benefits — with more than 46 million members and around 95% of company sales flowing through it, this is not a fringe programme, it is how Ulta actually sells. If you shop there at all, being a member is straightforwardly better than not. Two caveats: points are valid for at least one year rather than indefinitely, so use them; and if you return something bought with a promotion, the promotional value including points is prorated out of your refund. The co-branded credit card offers 20% off a first purchase and double points per dollar, which is a genuine incentive — apply the usual discipline about store cards and their interest rates if you would ever carry a balance. The student offer is harder to recommend on the evidence. The student page requires you to join rewards and verify your status through SheerID using your name, email, school and date of birth, after which Ulta will 'send exclusive perks straight to your inbox' 'when available'. No discount percentage is stated anywhere on that page. Handing over your student data to a verification service in exchange for an unspecified benefit that may or may not arrive is a weaker deal than most student programmes offer, and we would want a number before doing it.
Should someone on a GLP-1 shop here?
Shop here for cosmetics, which is what it sells, and do not shop here for a side effect, which it cannot treat. Ulta is a legitimate, financially strong, 36-year-old retailer with an A+ BBB rating, 1,500-plus physical stores, published support hours and a return policy that accepts gently used product — that is a sound place to buy makeup, sunscreen, shampoo or a haircut, and if a product disappoints you have a real counter to take it back to within 30 days. What it is not is an answer to why your hair is coming out or why your face looks different. Those are consequences of losing weight quickly, they are documented in the drug labels, the hair shedding usually resolves once weight and nutrition stabilise, and the interventions that address them are nutritional and medical. So: get your ferritin checked, eat enough protein, talk to your prescriber about your rate of loss, and if you want thickening spray in the meantime, buy it as camouflage with clear eyes. Sleep on the wig or the extensions, because those cannot be returned. And spend nothing on the promise of reversing facial volume loss with a cream. Our full disclosure: this programme pays 1% — about 40 cents on a $40 order — so we have almost no financial stake in what you decide here, which is roughly how it should be for a page like this.
Buy The Sunscreen. Sleep On The Extensions.
A sound 36-year-old retailer with an A+ BBB rating and returns on gently used product. Just not a treatment for hair shedding that usually resolves on its own — and salon extensions cannot be returned.
Visit Ulta BeautyCompare Other GLP-1 Providers
See how other telehealth providers stack up.
Mochi Health
Obesity Medicine SpecialistsBoard-certified obesity medicine specialists with both brand-name and compounded GLP-1 options
Read Review →Form Health
Comprehensive ProgramMultidisciplinary obesity medicine program with physicians, dietitians, and behavioral coaching
Read Review →JumpstartMD
Comprehensive ProgramMedically supervised program with obesity medicine physicians, dietitians, and in-person options
Read Review →PlushCare
Insurance AcceptedMajor telehealth platform with brand-name FDA-approved GLP-1s, insurance support, and 1M+ members treated
Read Review →Boston Medical Group
Top RatedEstablished telehealth provider with physician oversight and transparent pricing
Read Review →GoodRx Care
Trusted BrandTelehealth platform from GoodRx with transparent pricing and established trust
Read Review →Medical Disclaimer: This page is informational and is not medical advice. Ulta Beauty is a cosmetics retailer; nothing sold there is a medicine, a treatment for hair loss, or a treatment for any consequence of weight-loss medication, and cosmetics are not intended to diagnose, treat, cure or prevent any disease. Hair shedding during weight loss is commonly attributed to telogen effluvium and is usually self-limiting, but hair loss has many causes: patchy loss, scalp inflammation, pain, scaling, scarring, or loss accompanied by other symptoms requires assessment by a doctor or dermatologist, as does any hair loss that does not begin to recover after weight and nutrition stabilise. Do not self-diagnose a nutritional deficiency or self-treat with supplements; iron, zinc and vitamin D status should be tested and interpreted by a clinician, and iron supplementation without a documented deficiency can be harmful. Do not reduce, delay or stop prescribed GLP-1 medication because of hair shedding without speaking to your prescriber. Alopecia figures quoted are adverse-event rates from the manufacturers' clinical trials as reported in prescribing information and do not predict what will happen to any individual. Facial volume change reflects loss of subcutaneous fat; dermal fillers and fat transfer are medical procedures carrying real risks and must only be performed by appropriately qualified and regulated practitioners after consultation. Over-the-counter topical minoxidil is a licensed medicine with its own cautions and is not suitable for everyone; consult a pharmacist or clinician before use, and it is not indicated for all forms of hair loss. Retinoids can cause irritation and photosensitivity and are generally avoided in pregnancy; seek advice before use. Consult a licensed clinician before starting or changing any treatment.
Date reviewed: 8 August 2026. Company figures are taken from Ulta Beauty, Inc.'s annual report on Form 10-K for the fiscal year ended 31 January 2026, filed with the SEC on 26 March 2026 (CIK 1403568): net sales increased $1.1 billion, or 9.7%, to $12.4 billion from $11.3 billion, with total comparable sales up 5.4% driven by a 3.3% increase in average ticket and a 2.0% increase in transactions; net income of $1,153,479 thousand against $1,201,118 thousand and $1,291,005 thousand in the two preceding fiscal years, with net income as a percentage of net sales of 9.3%, 10.6% and 11.5% respectively; total stockholders' equity of $2,803,451 thousand and total liabilities and stockholders' equity of $6,999,294 thousand. The filing states the company was founded in Illinois in 1990, that Ulta U.S. operates more than 1,500 retail stores of approximately 10,000 square feet including approximately 950 square feet of full-service salon, that the average investment to open a new US store is approximately $2.4 million, that the company intends to grow to more than 1,800 freestanding Ulta U.S. stores, that Ulta Beauty Rewards had more than 46 million members as of the end of fiscal 2025 with approximately 95% of total sales coming from members, that 73% of loyalty members transacted solely within stores, that points earned are valid for at least one year, and that gift card sales revenue is deferred until redemption. The filing also describes the acquisition of Space NK Limited, a joint venture with Grupo Axo in Mexico and a franchise partnership with Alshaya Group in the Middle East. Returns terms were read from Ulta's guest services pages on 8 August 2026: 'You can return most new or gently used products within 30 days of the original purchase date for a refund to the original form of payment', 'Returns made from 31-60 days of the original purchase date are eligible for a merchandise credit', 'Returns must include all original components', 'A proof of purchase is required for any return unless we can verify the original purchase in our system', and 'Ulta Beauty requires a government-issued physical ID and either a phone number or email for any returns, and to limit returns if there's reason to' suspect abuse; 'All applicable promotions, offers, discounts, and coupons applied at the time of purchase will be prorated and deducted from the amount of refunds or credits, including loyalty points'; mail returns are addressed to Ulta.com Return Center, 925 Belle Lane, Bolingbrook, IL 60490, must be shipped ground-only, with hazardous materials such as aerosols or flammable products shipped per USDOT regulations; 'Wigs and hair extensions purchased through an Ulta Beauty salon; and intimate wellness devices cannot be returned' and 'Mini Brands Capsules must be unopened and sealed to be eligible for return'; UB Marketplace purchases 'can be returned within 60 days of purchase' and are shipped back to the third-party seller using Happy Returns. The policy text we retrieved did not state whether return postage is free. Support channels listed were text to 309-650-8582, chat and telephone on 1-866-983-8582 available 7am-11pm CT seven days a week, and email. The rewards page stated 'Over 46 million wallet-happy members', $5 on joining, points per $1, birthday perks, and a co-branded credit card offering 2 points per $1 and 20% off a first purchase. The student page stated that members must verify status through SheerID using name, email, school and date of birth and that perks are sent by email 'when available', with no discount rate given. The BBB profile for Ulta Beauty, Inc. (Bolingbrook, IL) showed an A+ rating, BBB Accredited since 29 March 2024 and 36 years in business. Trustpilot showed 1.7 out of 5 from 2,191 reviews on an unclaimed profile, with Trustpilot's own AI-generated summary of 287 reviews citing poor customer service and problems with online orders. Clinical figures: alopecia was reported in Wegovy's clinical trials in 3% of adults treated versus 1% on placebo, and in 4% versus 0% in patients aged 12 years and older; in Zepbound's pooled obesity trials hair loss was reported in approximately 5% at 5mg, 4% at 10mg and 5% at 15mg versus 1% on placebo, with 7.1% of women versus 0.5% of men. Telogen effluvium secondary to rapid weight loss and reduced nutrient intake, rather than direct follicular toxicity, is the mechanism attributed in the available evidence. The STEP 1 body-composition finding on lean mass is as published. Ulta Beauty product search pages could not be retrieved during this review and we make no claim about the availability of any specific product at Ulta. Katalys offer #1336 lists 1.00% default commission and targets the United States.
Affiliate Disclosure: This site may receive compensation from affiliate partners. This programme pays 1% of order value, the lowest rate in our affiliate queue. This does not influence our editorial content or review ratings.